Ribach

Privacy Policy

Effective Date: September 18, 2024

This Privacy Policy describes how Ribach e.U. ("we," "us," or "our") collects, uses, discloses, and manages your personal information when you use our mobile games, applications, and services ("Services"). This policy applies to all our games, including future games developed by us, and is intended for users residing in the United States, United Kingdom, Canada, Australia, and New Zealand.

By accessing or using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree to this policy, please do not use our Services.

1. Information We Collect

a) Information You Provide to Us

• Account Information: When you create an account or interact with our games, we may collect personal information such as your name, email address, username, and password.
• Communications: If you contact our support team, we may collect information such as your name, email address, the content of your communications, and any other details you provide.

b) Information We Automatically Collect

• Device Information: We may collect information about the device you use to access our games, including the hardware model, operating system, device identifiers (such as IDFA or GAID), and mobile network information.
• Usage Data: We collect data related to your interactions with our Services, including game progress, in-game activities, session duration, and crash logs.
• Location Data: We may collect your general location based on your IP address.

c) Information from Third Parties

We may collect information from third-party services such as social media platforms (e.g., if you log in through a social media account), or payment processors, when you make in-app purchases.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Improve Our Services: We use your information to operate, maintain, and enhance your gaming experience, fix bugs, and improve performance.
• To Personalize User Experience: We use information such as in-game activities and preferences to customize game content, features, and advertisements.
• To Process Payments: If you make in-app purchases, we use your payment information to complete transactions and provide customer support.
• To Communicate With You: We may send you updates, promotions, and important information related to the Services. You can opt out of marketing communications at any time.
• To Ensure Safety and Security: We use your data to monitor, investigate, and prevent fraudulent activities, and enforce compliance with our Terms of Service.
• To Comply with Legal Obligations: We may use your data to comply with applicable laws, regulations, and legal requests.

3. Sharing of Your Information

We do not share your personal information with third parties except in the following situations:

• Service Providers: We share your data with third-party service providers who assist us in delivering and supporting our Services, such as cloud hosting, analytics, and customer support.
• Business Transfers: In the event of a merger, acquisition, or sale of our company, we may transfer your personal information to the relevant third parties.
• Legal Requirements: We may disclose your personal information to law enforcement or other government authorities if required by law, or in response to legal requests.
• With Your Consent: We may share your data with third parties when we have your explicit consent.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. If you wish to delete your account or any personal information we hold, please contact us at support@ribach.com.

5. International Data Transfers

As our company is based in Austria and our Services are provided to users primarily in the United States, United Kingdom, Canada, Australia, and New Zealand, your information may be transferred and processed outside of your home country, including in countries that may not have the same level of data protection as your own. We take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy.

6. Age Restrictions and Children's Privacy

Our Services, including all games, are not directed toward individuals under the age of 18. We do not knowingly collect personal information from individuals under the age of 18. If you are under 18, you are not permitted to use our Services.

If we become aware that anyone under the age of 18 is using our Services or has created an account, we will take immediate steps to delete their account and any associated personal information in compliance with applicable privacy laws. If you believe we may have collected personal information from a user under the age of 18, please contact us at support@ribach.com so we can promptly address the situation.

7. Security of Your Information

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your data.

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Update Information: You may access and update your personal information by contacting us at support@ribach.com.
• Delete Your Information: You can request the deletion of your personal data by contacting us at support@ribach.com.
• Opt-Out of Marketing Communications: You can unsubscribe from marketing emails at any time by following the instructions provided in the communication.
• Data Portability: In certain circumstances, you may request a copy of your data in a structured, machine-readable format.

9. Third-Party Services and Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing them with your personal information.

10. EEA Residents

Our games and Services are not intended for residents of the European Economic Area (EEA). If it is discovered that a resident of the EEA is illegally accessing our Services, we will take immediate steps to delete any personal data collected from such users in compliance with applicable privacy laws. If you are a resident of the EEA, please refrain from using our Services. Should you believe that we have inadvertently collected your data, please contact us at support@ribach.com to request its deletion.

11. California Residents

If you are a resident of California, you are entitled to certain rights under the California Consumer Privacy Act (CCPA). These rights include:

• Right to Know: You have the right to request information about the categories and specific pieces of personal data we have collected about you, the sources of that data, and the purposes for which it is used.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain legal exceptions.
• Right to Opt-Out of Sale: We do not sell personal information to third parties. However, if this practice changes in the future, we will update this Privacy Policy and provide California residents with the ability to opt-out.
• Non-Discrimination: We will not discriminate against you for exercising any of your rights under the CCPA.

To exercise any of your rights under the CCPA, or if you have questions about our data practices, please contact us at support@ribach.com. We will verify your identity before processing such requests.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with an updated "Effective Date" at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Ribach e.U.
Michaelerstr. 19-23
1180 Vienna
Austria
support@ribach.com